PC Support, OSA

Students will identify, analyze, and resolve typical problems related to personal computer hardware, operating systems, and software applications.

Students will perform installation, configuration, and maintenance of desktop operating systems, including updates, drivers, and system optimization.

Students will demonstrate professional communication and problem-solving skills when assisting users with technical issues in person, over the phone, or remotely.

Students will carry out scheduled maintenance tasks and hardware/software upgrades to ensure optimal PC performance and reliability.

Students will follow industry-standard safety protocols, data privacy guidelines, and cybersecurity practices to protect users and systems during support activities.